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Terms & Conditions

Conditions of Sale

No money or fees refunded.
The management reserves the right to refuse admission and, if necessary, change the programme without notification.
The use of cameras or recording equipment is strictly forbidden.
Latecomers will not be admitted until a suitable break in the performance before taking their seats.
Information supplied may be used for registered purposes under the terms of the Data Protection Act 1998.If you do not wish to have your details used please notify the box office.

Exchanges & Re-Sales

Up to 24 hours before a performance will begin, tickets can be exchanged for another performance of the same production (£1 fee per ticket). This is at the management’s discretion and subject to availability. 

Re-Sales – Unwanted tickets can be returned to Box Office for Re-Sale. Returned tickets are only offered for re sale once the performance is Sold Out. Customers will receive a Refund or a Credit for the value of any tickets re-sold. A £1 per ticket re-sale fee will apply.(No refund/credit will be given for any tickets not re-sold)


New Automated Cinema Loyalty Scheme Terms & Conditions

Book 5 different films from our Season Brochure and get your 6th film FREE

Choose to collect as a single OR as a couple (No Card Required):

SINGLE – book 1 ticket for 5 different films – get 1 free ticket for 6th film

COUPLE* – book 2 tickets for 5 different films - get 2 free tickets for 6th film

*If you wish to collect as a Couple please inform Box Office who will update your account.

PLEASE BOOK 6th FREE FILM IN A SEPARATE TRANSACTION

Advance booking is recommended.

All bookings must be made using the same account. Please check with Box Office that you only have one account if you wish to book via both the Website and the Box Office.

Loyalty points cannot be transferred to another account or carried over to a new season brochure. Maximum of 2 free tickets per account per film can be claimed, any additional tickets purchased will not qualify for Loyalty points.

Free film must be claimed within the same Brochure Season. Offer can be claimed a maximum of 4 times within each brochure period.

Loyalty scheme excludes all Live & Encore Satellite Screenings.

This offer is subject to availability and may be withdrawn at any time at the discretion of Clwyd Theatr Cymru.

This offer cannot be used in conjunction with any other promotion.